Wag & Wander 1066 Terms & Conditions

These Terms & Conditions (“Terms”) apply to all dog walking and pet care services provided by Wag & Wander 1066  (“we / us / carer”) to you (“Client”) and your animal(s) (“Pet(s)”). By booking a service, you agree to these Terms.

1. Booking & Contract

a. A service is confirmed once a consultation / meet-and-greet is completed, this agreement is signed, and all required information is provided (e.g. health, behaviour, veterinary details, routines).
b. The Client must provide accurate, up-to-date information regarding the Pet’s health, behaviour, medical needs, diet, emergency contacts, and any access arrangements for the property.
c. Services may include, but are not limited to: dog walks, feeding visits, litter tray changes, medication administration, enrichment visits, and basic home care for pets.

2. Vaccinations, Health & Safety

a. Dogs must be up-to-date with vaccinations, flea, tick and worming treatments. Other pets should be in good health and free of contagious conditions.
b. Pets must be fit and well for the booked service. If a Pet is unwell or injured, we reserve the right to cancel or adapt the booking.
c. Dogs must wear a collar or harness with an ID tag; microchipping is strongly recommended (and legally required for dogs and cats).

3. Leads, Control & Behaviour (Dogs)

a. Unless agreed otherwise, all dogs will be walked on lead. Off-lead walking is only permitted with written consent and if the dog has reliable recall.
b. If a dog displays aggression or behaviour that poses a risk to themselves, other animals, people, or property, we may end the service immediately and review future bookings.

4. Number of Dogs Walked

a. No more than four dogs will be walked per person at any time.
b. Group walks are carefully matched for temperament and energy levels.

 

5. Local Legal Compliance (Hastings)

a. We comply with Hastings Borough Council PSPO rules, including:

• No more than six dogs walked at once.

• Dogs on lead where required (e.g. promenade).

• Cleaning up after dogs at all times.

• Respecting seasonal beach exclusion zones (1 April–30 September).
  b. We follow all local signage and by-laws for parks, beaches, and shared spaces.

6. Home Access & Property

a. If the Client provides keys or codes, they will be stored securely and used solely for agreed services.
b. We will respect the Client’s home and privacy at all times, locking up and leaving the property as found.
c. We are not responsible for pre-existing damage or faults in the property.

7. Required Flexibility

a. Your booked time is an estimated time only. Whilst every effort will be made to arrive at the time given, please allow up to 30 minutes after the scheduled slot to account for traffic, road conditions, and unforeseen circumstances.
b. In adverse weather conditions, services will continue where safe to do so, but please understand there may be slight delays.
c. If a significant delay occurs, the Client will be notified as soon as possible.

8. Cancellations & Missed Appointments

a. The Client must provide at least 48 hrs notice for cancellations; otherwise, the full fee will apply.
b. If we must cancel due to illness, extreme weather, or emergencies, we will notify the Client as soon as possible and offer a reschedule.

9. Payment Terms

a. Payment is due 7 days prior appointment.
b. Late payments may incur a fee. Prices are as agreed in writing or published on our website/social media.

10. Liability

a. We take all reasonable care to ensure the safety of pets, property, and third parties. However, we cannot accept liability for events outside our control, including illness, injury, or escape resulting from pre-existing conditions or undisclosed behaviour.
b. The Client remains responsible for any veterinary bills resulting from their pet’s behaviour or health conditions.
c. We hold appropriate public liability insurance.

11. Damage & Cleaning

a. We are not responsible for minor mess (e.g. muddy paws), but will take reasonable steps to reduce it as much as possible.
b. Any significant damage caused by the Pet during our care may be chargeable to the Client.

12. Emergencies & Vet Care

a. In case of emergency, we will first try to contact the Client or their emergency contact.
b. If unreachable, we may seek veterinary care at the Client’s expense.
c. We will keep records of any treatment or incident.

13. Termination of Service

a. Either party may terminate the agreement with written notice (e.g. 2 weeks), except in cases of serious breach or safety concerns.
b. Any outstanding payments must be settled.

14. Data & Privacy

a. Personal data and key information are stored securely and used solely for providing pet care services.
b. We will not share information with third parties except in emergencies or as required by law.

15. Changes to Terms

a. We may update these Terms with reasonable notice.
b. Any changes will not affect confirmed bookings unless agreed.

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